Epicor ERP project sparks customer lawsuit

May 18, 2009 from ComputerWorld – "...Epicor's representatives were given the Requirements list prior to entering any contract negotiations, and Epicor represented its product would be able to perform all of Ferazzoli's requirements," the complaint states...

In June 2007, Epicor officials visited Ferazzoli's headquarters to learn about the business and demonstrate its software. The officials made further assurances that Epicor's technology would be satisfactory, according to the complaint...”

180 View – There are many reasons for failed implementations, and we can’t speculate what happened here. However, we think the problem is not likely the software but more likely the selection and implementation process. In the article, a suggestion is made - "You want to make sure that all demos, marketing materials, and assurances are put into the (contract) document." We partly agree with this recommendation. But demo’s and assurances are too vague. Better would be to include specific requirements from an RFP to which the vendor responded.