About Us
January 14, 2010 from InformationWeek – “SAP has stepped back from its plan to move all customers to Enterprise Support contracts priced at 22% per year. Instead it will adopt a two-tiered system that reintroduces a Standard Support option set at 18%…”
180 View – In the past, most organizations did not worry too much about the annual support fee or only considered it in the final contract negotiations. Today, it has become an important consideration as buyers have become more sophisticated and ERP systems have matured. Buyers don’t want to go through another ERP implementation in their lifetime and the Net Present Value of the maintenance costs should be considered over a long period of time.
Go Back