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April 2010 published by CAmagazine and written by Michael Burns – “Welcome to our latest vendor survey on customer relationship management. The accompanying chart includes 13 systems from some of the leading CRM providers, as well as some that are not yet as well known.
CRM is still very popular. Analyst firm Forrester predicts the CRM market for software and services will reach $10.9 billion by 2010, up from $8.4 billion in 2007.
According to Larry Ritter, senior vice president, global product management and marketing, Sage CRM Solutions, there are two major trends in CRM: social networks (such as Facebook, LinkedIn and Twitter) and cloud computing…”
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