About Us
April 1, 2010 from Fast Company– “…During these rough economic times, ask yourself how you can streamline your business without reducing the most important services your clients rely on…”
180 View written by Graeme Booth – In this article the author discusses how the United States Postal Service (USPS) has been urgently struggling with how to adjust to changing market conditions and reduce costs without real or perceived cuts in service by their customers. The author correctly suggests that such reengineering efforts need to be more than just the reconciliation of economic, efficiency and environmental concerns. What is also clear is that IT departments are facing similar challenges (on a smaller scale) to those of the enterprises to which they belong. And the answer may also be the same; when in doubt go back to the customers’ most basic needs.
Go Back
