About Us
October 2008 from Service Performance Insight – “…Running a Professional Services Organization (PSO) is very complex – it is a game which must be won with “singles and doubles”, not homeruns; so it is imperative to know which KPI’s are “essential”, ones PSOs must continually measure, and ones that are “nice to have” but not essential. The challenge for all Services executives is how to balance Customers, Employees, Partners and Operations…”
180 View – I became aware of this article through Computer Business Review’s June 22, 2010 newsletter. This is a must read if you work or consult for a PSO.
Go Back