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October 13, 2011 – I attended a Microsoft event in Toronto recently and Roger Martin, dean of the Rotman School of Management, spoke about a number of interesting topics. One of them was about happiness. Roger’s view is that you 1) need to be a member of a community that values your involvement, 2) You think the community is worthwhile, and 3) the community is valued by others outside of it. You can apply this way of thinking to an ERP implementation, which can be challenging. To help ensure success of the project, the project manager should make sure that the people working on the project are valued for their contribution. And senior management should let everyone know the importance of the implementation project.
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