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August 8, 2011 from Computerworld – “A growing number of ERP software users are considering a jump to third-party support providers, according to new data from analyst firm Constellation Research…”
180 View – You may get great support from the third party, but you won’t get upgrades. This is probably ok for companies that are stuck with old versions of their software because of customizations. If you go this route, read the fine print of the contract to know costs to restart support.
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