About Us
October 2011 from CAmagazine and written by Michael Burns – “In December 2010, we launched our first-ever business process benchmarking survey. The idea was to give organizations a chance to compare their performance with that of other organizations to expose possible problems and targets for improvement. Given the lack of benchmarking data in Canada, we were sure we could all benefit.
Unfortunately, the survey did not draw enough respondents to provide statistical reliability. But we learned a lot in the process, and have made improvements that we hope will encourage you to participate, if you have not already done so…”
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