It’s the Process, Not the People

Business Process Improvement 0 Comments

December 14, 2011 from Industry Week – “…The very successful companies, the leaders in their industries, generally have senior executives and management teams that understand it’s not people screwing things up, it’s the processes that are not up to the challenge of today’s business complexity, and it’s the processes that need to be improved. This is where they focus their continuous-improvement efforts, and they encourage the organization to identify the anomalies so they can be addressed… As a result, they have not enabled the organization to continuously improve its processes…”

180 View – Our methodology for our business process improvement and software selection projects include the notion that every problem is an opportunity and employees are encouraged to expose any problems. The only time that employees may be reluctant to expose problems is when they think that a more efficient process/system might lead to their position no longer being required.

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